Manager - Deal Desk & Order Management
Feedback Loop
glendale, ca, usa
Posted on Thursday, March 21, 2024
As a Deal Desk Manager, you will be a key member of the Revenue Operations team, directly contributing to the growth of our business by partnering with team members across our GTM teams to build processes, business systems, and infrastructure to help scale our organization to the next level.
This is a full-time position reporting to the Sr. Director of Revenue Operations. This is a cross-functional role that partners with our sales, customer success, business systems, legal, and finance teams to streamline our overall quote-to-order process. You will be responsible for helping define standard deal procedures, providing analytical and process support to complex, non-standard deals, reviewing contract booking submissions for accuracy and alignment to our revenue recognition policies, and facilitating approvals from the respective decision-makers.
What you will do:
- Assume ownership of Deal Desk initiatives by participating in special projects, including the creation of the playbook for finalizing booking submissions and revenue reconciliation, Deal Desk automation, dashboards, sales analytics, and various performance metrics.
- Establish a streamlined review process for pricing, customer information, contract accuracy, and alert Sales of any inaccuracies or supporting information necessary to close the transaction.
- Manage the day-to-day optimization of complex non-standard deals and serve as the primary point of contact for sales, legal and finance in these transactions.
- Partner with our sales, customer success, finance, and legal team leaders to define standard / non-standard deal criteria and related approval processes.
- Provide guidance to the sales team on contract accuracy and best practices to increase deal velocity and decrease cycle time.
- Identify and drive implementation of new tools and process improvements to increase efficiency and support growth.
What you bring to the role:
- 4+ years experience driving operational improvements in a Deal Desk or Sales Operations function for a high growth B2B SaaS company. Experience operating in a multi-product sales team.
- Helped grow an organization as a manager or team lead previously.
- Demonstrated track record of process improvement for contract processing and general support to the sales organization.
- Strong organizational skills and business judgment with the ability to handle projects independently end-to-end.
- Excellent communication and critical thinking skills to understand sales policies and processes at a company and individual sales rep level.
- Salesforce.com CPQ experience preferred but not required.
- Strong interpersonal skills to work across the DISQO business with sales, legal, revenue operations, and finance.
- Strong process thinking to drive continuous improvements to the Deal Desk.
- Revenue Recognition experience a plus
- Ability to work independently across multiple time zones and coordinate with management based in the US
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